Digital & Artificial Intelligence
Intelligence in Service of Life-Saving Science
At CSL, we're integrating artificial intelligence across our work – thoughtfully, and always in service of better outcomes for the patients, donors and communities who depend on us.
Adoption with intent
At CSL, we treat AI the way we treat every tool in our science: with rigor, intent and a clear line of sight to patient and donor outcomes. We invest where it meaningfully advances our mission, and we build the foundation – talent, infrastructure, governance – to employ AI for the best outcomes for our patients, donors, communities and our company.
We hold AI to the same standards that define every product we make across CSL.
WHERE WE ARE FOCUSED
Research & Development
From target identification to clinical trial design, we're exploring how AI can help us work more efficiently and focus scientific effort where it matters most.
DISCOVERY · DEVELOPMENT
Manufacturing & Supply
Our manufacturing operations are complex, highly regulated and critical to patients. AI gives us better tools to anticipate variability, optimize yield and ensure we reliably deliver the therapies people depend on.
OPERATIONS · QUALITY
Plasma
By better understanding donor needs and behaviors, we aim to improve engagement at every touchpoint. These efforts support a more consistent and positive experience and ensure a stable, sustainable supply for patients.
DONORS · EXPERIENCE
OUR COMMITMENT
The standards we hold ourselves to in science and manufacturing extend fully to how we develop and deploy artificial intelligence. We’re committed to AI that is transparent, auditable and fair – and we’re building the governance to back that up. Our AI governance framework is embedded across functions, with oversight ensuring every application meets our standards for safety, privacy and ethical use – before it touches a patient or donor outcomes.
Patient and Donor Safety First
No AI application that touches patient and donor-facing decisions is deployed without thorough validation, clinical review and regulatory engagement.
Human Oversight
AI augments human decision-making; it does not replace it. Accountability for every consequential outcome rests with our people.
Data Privacy & Security
We apply the same privacy standards to AI as to any other use of personal, not just sensitive data – with strict controls on what is used, how and by whom.
Transparency & Explainability
We favor approaches where decisions can be understood and explained. For high-impact decisions, transparency and explainability are key requirements and guide our approach to AI deployment.
OUR PEOPLE
Our commitment to patients and donors extends to the people who serve them. We equip colleagues across every function and geography with the knowledge, tools and confidence to use AI responsibly – and to focus their expertise where it counts most. Because when our people are well-equipped to use AI, our patients and donors are better served.
Accessible By Design
From structured programs to self-paced learning, our approach meets colleagues wherever they are, regardless of role, region or technical background.
LEARNING · INCLUSION
Community-Led Learning
Colleagues share, question and grow together. Peer-to-peer exchange has proven to be as valuable as formal training in building real fluency with this technology.
CULTURE · COLLABORATION
Focused on what matters
AI helps our colleagues simplify the complex, enhance their work and bring more of their expertise to the decisions that matter most.
IMPACT · EXCELLENCE